Ex Libris, a Clarivate Company, seeks a dynamic Customer Success Manager (CSM) to join our esteemed global Customer Success team. In this pivotal role, the CSM collaborates closely with our Consortia customers utilizing Ex Libris software, dedicated to fostering their success and supporting the needs of their members. Serving as a conduit between customers and the wealth

We are excited to bring on a new Technical Support Analyst to join our growing team at Clarivate! As first point of contact for North America, you will be responsible for all inbound customer inquiries and providing expertise to customers, distributors, and internal stakeholders. As a key member of the team, your main purpose is to diagnose and resolve both technical and

We are excited to bring on a new Technical Support Analyst to join our growing Alma Tier 1 Customer Support Team. This is an amazing opportunity to work with Alma and support our customers throughout North America. The team consists of seven people and is reporting to the Technical Support Manager. This role requires someone who can work independently, but also be part of

s , OKRs, and KPIs that align with customer value Working backwards to identify pathways and milestones to identify MVPs and versions, and advance the current product forward, wherever it may be in the product lifecycle Completing all of the bullets above utilizing customer and market data that has been gathered and analyzed Execute an outcome and impact driven product dev